Why Choose VoIP phone service?

Premier Hosted answers some Frequently Asked Questions to help you choose the right VoIP business phone system. Don't see what you're looking for here? Contact us and we'll be happy to help!

VoIP stands for Voice Over Internet Protocol. A VoIP phone system uses technology to make phone calls through your internet connection instead of a regular landline or a mobile network. A VoIP system converts analog voice signals into digital signals over your broadband connection. A VoIP server is used to connect calls to other telephone networks.

Pros

Lower costs.

Increased accessibility.

Complete portability.

Higher scalability.

Cons

A reliable internet connection is required.

Latency and Jitter.

No location tracking for emergency calls.

• Establish your budget.
• Determine what kind of phone system you need.
• Decide which VoIP features you need.
• Figure out how many users (lines) will use the VoIP service.
• Consider your customer support needs.
• Explore potential latency and security issues.

• Establish your business communication needs.
• Read reviews and customer stories.
• Compare pricing as you look at your budget.
• Research each provider's support capabilities.
• Carefully understand features and integrations.

• Know your rates.
• Look for versatile dialing options.
• Don't ignore collaboration features.
• Understand call management.
• Plan for third-party integration.
• Don't settle for second-class support.
• Don't skimp on security.

A hosted PBX (private branch exchange) is a cloud-based phone system, whereas VoIP is the method for making calls. A hosted PBX uses VoIP in its operation. They work together as a platform and method. Combining these two modern telecom technologies is a great way to increase business efficiency and cut costs.

What is the best phone to use with VoIP?

• Polycom VVX 601 — Best overall VoIP phone.
• Cisco 7841 — Best value VoIP phone.
• Ooma DP1-T — Best for working from home.
• Yealink SIP-T58A — Best for features.
• Yealink W60P — Best cordless phone.
• Cisco 8845 — Best for video conferencing.
• Gigaset C530IP — Best for smaller businesses.

Yes. If you want your VoIP to be directly connected to a device, then you absolutely need to invest in phones that are configured to work with the VoIP service you're using. Your provider generally has a list of hardware you can use (you can even buy or rent from them).

Yes. You can use a VoIP phone like a regular phone! A VoIP phone offers the same core service that a regular phone does… the ability to make, receive, and manage telephone calls. And, functionality is greater with a VoIP phone while you enjoy lower costs.

We believe it is! VoIP (Voice over Internet Protocol) is significantly less expensive and creates less capital expenditure. And VoIP is a good value. Switching to a VoIP system brings a variety of additional benefits like voicemail, call forwarding, conferencing, video calling, and a lot more.

VoIP numbers look like and behave pretty much like regular numbers. For the most part, you just dial the number from a landline device or even a mobile phone, like you would for a regular phone number.

Business VoIP systems offer high-definition voice calling, video and audio conferencing, team messaging, unlimited extensions, cloud PBX with auto-attendant, and other features and functions your organization needs, all in a single platform.

VoIP offers many integrated security features. With VoIP calls, encryption of the entire call requires that the other user also is on the network. This results in an incredibly secure phone connection.

You can now use any phone to make VoIP (Voice Over Internet Protocol) calls.

As long as your mobile device has power, you can forward calls from the phone on your desk to the one in your hand. This means that practically speaking, your VoIP calling system will still work even when the power goes out.

VoIP is a reliable technology, with its reliability determined by a business' internet connection. Most businesses will have a stable internet connection such as a leased line, which means that a VoIP phone system shouldn't be marred by reliability issues.

We believe so! VoIP offers better functionality. VoIP systems offer more features than landlines by allowing users to host video calls and transmit multimedia messages. Our systems often include add-on features like voicemail, call analytics, anonymous call rejection and voicemail-to-text transcription.