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A ring group can be designed to be utilized for one incoming line, or multiple. A Square Clover project manager meets with a client to learn specific needs and creates customized ring groups which will determine what phones ring, when, and in what sequence. Your personal project manager considers all scenarios and pre-programs the system to operate on a series of if/then inputs which will be active when the equipment arrives.

An automated attendant acts as a virtual gatekeeper to a phone system. This can be in the form of a generalized message that all callers interact with in order to choose the direction of their call, but also can be customized to handle lunches, after hours, or when an employee is unable to answer. Additionally, having an automated attendant can improve productivity by blocking spam and robo calls which allows your team to devote their time and resources to live clients.

This is the official term for ‘hold music' and it can either be music or a pre-recorded message. A survey conducted by USA Business Telephone Today found that using a combination of music and a pre-recorded message caused a 98% higher retention than using music only or nothing at all. Clients typically have a message professionally recorded and if using music, must use royalty free options. (Is this something that you facilitate?)

In short, this customized feature allows incoming calls to be routed to a specific group of extensions but in a manner in which the station which has been idle the longest is prioritized. This allows a more even distribution of calls amongst a team or call center. Your Square Clover project manager will ensure your system is pre-programmed with the specific details for your needs which will allow calls to be routed to the agents who are best trained to handle which will minimize down time.

With this feature, voice mails are converted to audio files and emailed to the recipient. Efficiency and productivity are increased with the ability to keep, forward, and archive the data received within the message.

SIP is a standardized international protocol which establishes rules and systems for voice over internet (VoIP) calls and multimedia communications. This provides pertinent information such as the number calling, from what extension number a call was transferred, and more.

A server placed on the router to assist with VoIP calls. In most cases, it is necessary to deactivate this to ensure that all calls work smoothly. Your project manager will ensure that your system is properly configured before shipment.

This is the international standard for handling the voice element of calls. RTP is one of the technical foundations of Voice over IP and in this context is often used in conjunction with a signaling protocol such as the Session Initiation Protocol (SIP) which establishes connections across the network.

These are the standard data packets created for a VoIP call. The protocol has no error correction capability and is vital to ensure that call quality is not broken.

A key on a physical terminal which indicates that an extension within the work group is in use. In some custom configurations, the BLF can show if a user is on their mobile device if the mobile phones are integrated into fixed mobile convergence environments. In such cases, the busy lamp field shows the status in the office when an employee is telephoning with his/her mobile phone or smartphone, even if the employee is in an entirely different location. The mobile is linked to the busy lamp field almost like a normal extension.

When programmed by your project manager, the DSS select will auto-dial an extension when pressed. This eliminates the need to remember or keep track of specific extension numbers.

This is the technical term type of hold which allows for any extension within the landscape to retrieve the call.

The ability and action of making an announcement through the phone system or even additional external speakers.

This is the most vital aspect of your phone system and is the first step your Square Clover project manager will assist with. Collaboration and planning allow for a total understanding how incoming and outgoing calls should be answered and distributed throughout the team.

This option allows for a call to always be answered by a live person and never through the Automated Assistant.

QOS is an essential component for Hosted Solutions and is the process to ensure calls receive enough bandwidth to provide clear calls. QOS manages data traffic to reduce packet loss, latency and jitter on a network. QoS controls and manages network resources by setting priorities for specific types of data on the network. Your project manager and the engineers at Square Clover ensure that all of this technical programming is completed upon shipment of your phones and will continue to monitor after installation.

A number assigned to an extension so when you dial the number it calls that extension only. It can also be known as a private number. Most businesses have several incoming telephone numbers used for specific purposes like sales, technical support, or customer service. Some have an individual telephone number for each user in the system.

According to the FCC, 911 service is a vital part of our nation's emergency response and disaster preparedness system. In October 1999, the Wireless Communications and Public Safety Act of 1999 (911 Act) took effect with the purpose of improving public safety by encouraging and facilitating the prompt deployment of a nationwide, seamless communications infrastructure for emergency services. One provision of the 911 Act directs the FCC to make 911 the universal emergency number for all telephone services.

The FCC has taken a number of steps to increase public safety by encouraging and coordinating development of a nationwide, seamless communications system for emergency services. The FCC has designed and established transition periods to bring the nation's communications infrastructure into compliance.

In order to deliver emergency help more quickly and effectively, the carriers and public safety entities are upgrading the 911 network on a regular basis. For example, most 911 systems now automatically report the telephone number and location of 911 calls made from wireline phones, a capability called Enhanced 911, or E911.

The FCC also requires wireless telephone carriers to provide 911 and E911 capability, where a Public Safety Answering Point (PSAP) requests it. Once it is implemented fully, wireless E911 will provide an accurate location for 911 calls from wireless phones.

Other FCC rules regulate 911 for Voice over Internet Protocol (VoIP), mobile satellite services, telematics, and Text Telephone Devices (TTYs). The 911 requirements are an important part of FCC programs to apply modern communications technologies to public safety.

Take control of your office phone from any smart device wherever you are located.Flexibility for changing times as it allows you to pull a call from your desk phone to your cell phone or from your cell phone to your deskphone without interruption. Your cell phone becomes a true business extension, allowing you to transfer calls to another team member in your office, create conference call and visually see your voice mail messages.

MAXUC seamlessly moves call to preferred devices, putting the control in the users hands to work and take calls on a platform that adapts to them.The App allows for business messaging and file sharing keeping business at your finger tips.

Metaswitch is a recognized leader in the development of ultra-high-performance, cloud-native communications software. Metaswitch products are designed to run on the customer premises, or in private, public and hybrid clouds. Our award-winning solutions power more than 750 fixed, mobile and converged service providers worldwide.

As a pioneering network software provider, Metaswitch has a history of powering the voice, data and unified communications services of some of the world's largest operators. From the ground up, we leverage and fuse our expert knowledge of the software and programming languages that dominate both web-scale applications and more traditional communication networks.

We embrace agile development methodologies that maximize the speed of innovation. We are the first company to deploy the same software in both the central office/local exchange and the data center, carefully taking our customers on the necessary journey from where they have been to where they must go. This cloud-native approach to developing our mission critical software is not only helping traditional communications service providers transform their networks, but also uniquely positions us as the partner of choice for aggressive new entrants that understand the architectural needs of today's new service platforms.

Our cloud-native software is built on microservices that can be deployed in lightweight container environments. These micro components communicate through open programming interfaces, scale elastically without notional limits, self-heal, integrate easily into best of breed operational support systems and provide cost-effective redundancy. Microservices enable our customers to adopt a DevOps approach for faster service innovation, where each software component of a new service or function can be upgraded independently, and easily orchestrated as part of an operator's now critical business process automation workflows.

Regardless of their position in the battle for providing the new service platform, established operators and new entrants recognize Metaswitch simply and undisputedly as “the faster way forward.”